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Click to enlargeFor over 25 years, Pierre Silber has been providing quality shoes and service. Pierre is the best at what he does..Satisfying you.

If you are in the Bay Area come check out our showroom

NEW ADDRESS
383 1st Street (2nd Floor) 95020 (Corner of 1st and Hanna)



YEAR ROUND SHOWROOM BUSINESS HOURS:

TUESDAY - FRIDAY 10:00 AM - 3:30 PM PST
SATURDAYS 12 PM - 5 PM PST
CLOSED SUNDAYS AND MONDAYS


Customer Service Hours: Tuesday-Friday 10:00 AM - 3:30PM
Email: info@pierresilber.com 24/7

Pierre Silber.com
383 1st Street (2nd Floor)
Gilroy, CA. 95020
For Contact Information
To place an order by Phone:(408)844-9380
To find out about an order:(408)844-9380
Fax us:(408)767-2833


For faster service please e-mail us at info@pierresilber.com. We will get back to you within 48 business hours.
Fax:(408)767-2833

PHONE ORDERS WILL BE PLACED ON OUR ONLINE WEBSITE
Customer Service Hours: 10:00-3:30 Tuesday-Friday; Saturday 12:00 - 5:00PM (Pacific Standard Time)

info@pierresilber.com

For Information about our showroom Click Here
For Wholesale Information Click Here
Want to "MAKE MONEY"? Click Here
Need a Return Form? Click Here




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To unsubscribe, click on the unsubscribe button at the bottom of the e-mail.

We do not sell or exchange information.

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How To Use Our Site:

To find out more about an item or to see a bigger picture of an item just click on the picture. We try to keep our inventory availability as current as possible. Please understand that our main warehouse is located in Santa Clara California however, we do ship from various warehouses around the country. Not all items will be shipped out of the same warehouse and not all items will be shipped together. However, to save money on shipping charges we do try to bring all merchandise purchased to our Santa Clara facility and ship you just one package. Please understand that ground shipments can take a couple extra days in order to ship one package - We will try to ship from various warehouses for expedited shipping options. If your order is time sensitive please use the comment section during your check out with the date you need your order by. (Note - UPS Ground and Priority mail are not guaranteed services so we cannot guarantee a date of arrival) For expedited shipping options please let us know what date you will need your order by. If we have a problem delivering your order one of our customer service representatives will call or e-mail you as soon as we find out to let you know the status of your order. The best way to make sure an item is in stock is to e-mail us info@pierresilber.com or call our mail order department at(408)844-9380 between the hours of 10-4 Pacific Standard Time. During the month of October, and other peak times (December and February) of the year our e-mail and call volume will exceed our capacity to fulfill in stock and availability questions so please place your order and use the comment section and ask for a request to be notified right away if there are any problems or back orders. Please provide a valid phone number where you can be reached. We ask that you help us by communicating your needs.

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How to Cancel an Order?:

You can cancel an order either by calling us at 408-844-9380 or by e-mailing us at info@pierresilber.com. If you e-mail us please put in the Subject line CANCEL ORDER #XXXXXX. We try to answer all e-mails within 1-2 business days. We will only be able to cancel an order if the item(s) have not shipped out. If your order is being processed or has been shipped out, we will not be able to cancel your order.

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Return Policy:

* Please note that you can only return merchandise that has not been worn.
* For full credit YOU MUST RETURN MERCHANDISE WITHIN THE FIRST 10 DAYS after receiving your merchandise.
* We do stand behind our products and will credit your account back or replace for defective items.
* You can return unworn items for a different size, color, or model, within 30 days. Just make sure you fill out the return form completely.
* Click Here if you need a return form If the return form is not filled out properly we will not be able to fulfill your request.
* WE DO NOT ISSUE ANY CREDITS FOR SHIPPING CHARGES.(including shipping back to us)
* We do not charge a restocking fee on returned merchandise but we do charge shipping upon returning merchandise to you.
* Credits will be issued up to 3 weeks from the day the item was received back in our warehouse.
* There will be a $39.00 charge if your entire order is returned without the free shoes.
* Please note that some items can be back ordered or out of stock at any time.
* If you have any questions about your order please contact us(408)844-9380. Make sure to look at the site, or call us on the availability of an item you would like to exchange.
* We will do our best to make exchanges and credits as easy as possible.
* We are not responsible for any cost incurred from outside sources, Telephone calls, customs, shipping etc.
* We will exchange any item (unless noted on item) with a coupon code for size or color up to 30 days. No coupon code on exchanges will be honored on different merchandise after the coupon code has expired.
* We do not issue refunds on costumes, pills, breast enhancers, and opened stockings, . We will be glad to exchange unworn costumes for another size, color, or style. All returns for credit will be issued in store credit.


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In Store Pick Up: Please place your order online and we will call you when your order is ready to be picked up. We have dressing rooms where you can try the merchandise on and you are not required to purchase anything. Just place your order online and use our shipping address 383 1st Street, Gilroy CA. 95020. Then use the IN STORE PICK UP button. It is always best to use the comment section with your phone number and please say "IN STORE PICK UP PLEASE CALL WHEN READY 408-XXX-XXXX. ----------------------------------------------------

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Price Match Guarantee:

What does this mean and How does this work? At Pierre Silber we strive to provide you with the best service and price available. If you find the same item at regular price on any other website we will not only match the price but beat it by 10%. How this works: Place your order online, at the bottom of the check out page, there will be a comment section. Just put the name of the website and the price that the website offers the item. Once we verify the price, we will credit you back the difference plus 10%. All websites must be legitimate websites All product must be in new condition and at regular price. No Auction Sites are eligible. Items must be in stock when we check the product on another site. Online Price matches are only valid with Online Purchases. Special Order items do not apply to price match guarantee. In store purchases must be price matched with other retail store ads.

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Other Websites the Link to Our Site:

We cannot be responsible for any other website that shows our products and misrepresents the correct price, image, size, sku, or anything else. We can only be responsible for our own website. If you see another website that links or shows our products and the price or image is different please contact us and we will contact the website to fix the problem. We do reserve the right not to match any misrepresented website.

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Privacy:

Protecting your personal information is important to us. We promise to you that we will never sell, lend, give out, or otherwise publish your personal information to any third party without your express permission. We do use it for our own promotions.

We ship all packages with your privacy in mind. We ship in a plain white or brown box. We must put our return address on the package which will read Pierre Silber.com. Your credit card statement it will also read Pierre Silber.com.

We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

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Coupons:

RECEIVED A COUPON FROM PIERRE SILBER and don't know what to do???? To redeem your coupon place the code in the coupon section of your order, it will automatically deduct the coupon for you. This is only good towards your next purchase. Coupon must be entered when the order is originally placed, or it will not be honored. To be taken off our e-mail list just reply by clicking on the delete button. We will exchange any item (unless noted on item) with a coupon code for size or color up to 30 days. No coupon code on exchanges will be honored on different merchandise after the coupon code has expired.

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Want To Send a Money Order or Personal Check?:

Just place your order online, when you get to the credit card section, the website will give you a total including shipping. Print this section and send in a money order. Sorry, we do not accept personal checks - Only Money Orders or credit cards, Thank you.

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Billing:

We will need your correct billing address. The address where you receive your credit card statement is your billing address. We will need this to process your order. We do ship to P.O. boxes and address that are different than that of your billing, but it is very important that we do have the correct billing address. We are not responsible to inform you about declined credit cards. Please contact us and we can give you a status about your credit card. Your credit card statement will read Pierre Silber.com.

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Customs:

Although 95% of International orders do not have a problem with customs, we are not responsible for any customs or duty taxes that your country might charge. We will help in any way we can if there is a problem. We also reserve the right to refuse service to anyone for any reason.

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Heel Heights:

All heel heights vary depending on the size of the shoe and factory. All sizes are estimates and can vary as high as one inch from that stated on the website. Most heel heights are accurate within 1/4 of an inch. If you find any shoes where the heel is more then 1/4 inch please e-mail us and we will work to add this to the website. Thank You.

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What is PU Leather:

PU stands for Poly Urethane. A man made material which looks just like leather

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We use SSL, Secure Sockets Layer, for the highest level of encryption available.

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If there are any other questions or problems please e-mail us at info@pierresilber.com. We will answer your questions as soon as possible. PLEASE E-MAIL WITHOUT ATTACHMENTS; WE DO NOT OPEN ATTACHMENTS.

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Shipping:

We ship within 48-72 hours if items are in stock. If you have a certain time constraint, please make a comment on the order form while you are placing your order and we will let you know by Email or a phone call if there is a delay.

UPS Ground and USPS Priority Mail

We ship U.S. priority mail and UPS Ground within the United States. Please be aware that we do ship from many warehouses around the country and in order to keep our shipping prices down we try to ship your order out of our main warehouse in Santa Clara, California. Therefore, ground and International shipping can take an extra 3-10 days depending on the time to centralize your merchandise. Depending on the delay we do ship 2 - 3 shipments if an item is back ordered. However, you will only be charged once for shipping. We will ship USPS Priority Mail to any P.O. Box address even if you order UPS Ground to a P.O. Box. Back ordered items to P.O. Boxes take longer than to street addresses. Remember, your first item per pound will be your most expensive to ship. Depending on your location, usual shipping charges go up $1.00 - $5.00 per item after your first item. Click here to see our basic shipping charges

3 day and 2 Day Service:

Need your package there in a Rush. Try our 3 day or 2 day service. We ship UPS 3 day or 2 day(Sorry we do not ship 3 day or 2 day to PO Boxes. PO Boxes will have to use Ground or Rush Service at this time) 3 day or 2 day service prices are measured in weight and prices are added onto regular shipping prices at time of check out. 2 day service does not include weekends. Example: Items 2 day UPS Shipping shipped on Friday will not arrive until Tuesday. *We only ship your first order 2nd day, back ordered items will not be shipped 2nd day. Orders not in by 10 AM PST will be processed for the next day. Please use the comment section and let us know the exact date you will need your merchandise by. Please include your phone number and we will call you if there are any delays in processing your order. Click here to see our basic shipping charges

In a RUSH?

For Rush Service: If you would like to order rush service, please check on the in stock status of the shoe by calling (408)844-9380. (9-3 Pacific Standard time) Not all sizes are in stock, PLEASE make sure the items are in stock for Rush Service. We will ship UPS overnight Mail unless shipping to PO Boxes. Next day service does not include weekends. Example: Items shipped on Friday will not arrive till Monday.(Sometimes the post office will deliver on Saturday and Sunday)* This is out of our control. We only ship your first order Rush, Back ordered items will not be shipped rush. Orders not in by 10 AM will be processed for the next day. Please use the comment section and let us know the exact date you will need your merchandise by. Please include your phone number and we will call you if there are any delays in processing your order. Click here to see our basic shipping charges

International Shipping:

We ship all our International packages Express Mail through USPS. Please be advised your package can take 1-4 weeks for delivery due to customs and or other factors. Also USPS might use a different courier within your country. We will ship to any country in the world*.(Some countries we require a money order) If your country is not listed when ordering, we will require you to send us a money order with the correct amount in American Dollars. Send Money Orders to the address shown at the top of this page. We do not ship packages to different countries then your billing address unless you are a previous customer or fax us proof of our billing statement. Example: You live in France and need us to ship to Germany. If you have never ordered from us before we will ask you to fax a copy of your billing statement showing your credit card number and French address to 408-844-9387 before we ship any merchandise to you. For your safety, we verify every order so first and possibly second orders might be held up for address verifications. This usually takes 1-5 days but has taken as long as 10 business days depending on your bank. All International order will ship from our Santa Clara Facility which means that orders might be held up for 1-5 extra business days if we need to bring your item in from another facility. Click here to see our basic shipping charges

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Shipping to Apartments:

We will be glad to ship to all apartments (and hotels for previous customers). However, we will need to send all packages signature required and we will need an expedited shipping option like UPS 2 day or UPS next day.

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What does Pending mean?

Receive an e-mail that your order is in Pending? This either means that we are waiting for your bank to verify your credit card matches the billing address you provided us with. If your address does not match, we will not be able to ship your item out. We will need to see some proof of of your credit card and billing address. Usually a faxed copy of your bank statement with your account number and billing address will do. We do not always call about these problems.

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What does Back Ordered mean?

Receive an e-mail that your order is Back Ordered? We do try to keep every item in stock at all times. However, with 4000 products to choose from not all products can be in stock at any given time, therefore we do use other warehouses around the country to ship merchandise either to our location in Santa Clara or directly to you. This can take a couple extra days so please be aware that we try our best to let you know if an item is on back order. Most back orders take between 5 and 7 working day. If your item will be delayed longer then 7 business days, we will try our best to contact you regarding your item(s). You can work with one of our sales representatives to find an alternate size, color or item in stock at our Santa Clara facility. You are welcome to wait for the original item that you purchased however, if both warehouses are our of stock we expect a wait time of one to six months.

Back Ordered Items:

Unfortunately back orders do happen. We do try to keep back orders to a minimum. To do this, we ship specific items from various warehouses so you might receive 2-3 packages. You will not be charged extra when we ship back ordered items. We pay for all extra shipping charges on back orders. Unfortunately because we do pay the extra shipping on back ordered items, we cannot ship 2nd and 3rd shipments 2nd day or rush service.

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What does Discontinued. DISC or Closeout mean?

We do change our items frequently and will use the terms discontinued, DISC or closeout. Closeout (not available at our manufacturer) or DISC short for discontinued (we will no longer be carrying this item) items have limited supply left so they might not all be available at the time of your order. Unfortunately, our system updates our inventory status the day after the item leaves the building so items might not be available when you purchase them. We ship first come first served on all items. If your item is not available please let us know and we will be more then happy to work with you to find another size, color, or item.

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What does Sold Out mean?

Receive an e-mail that your order is Sold Out? This means we will not be able to fill your order with the sold out item. Most of the time this happens with our clearance items when we receive more orders for an item then we have remaining stock. However, this can happen with regular stocked merchandise too. We try to stock all our merchandise (other then Specially noted items) in our Santa Clara warehouse. However, if an item is out of stock at all our warehouses, or an items has been closed out by our vendors we will not be able to ship the product to you. We try our best to inform you as soon as possible and will be more then happy to work with you to find another item in our Santa Clara warehouse to replace your original item.

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Communication:

Don't be afraid to call us or e-mail us. We want to hear from you. We want to communicate with you to better serve your needs. We ask that you use the comment section on the check out page for any specific instructions and time sensitive dates so we can call you if there is going to be any problems. If you have a bad experience or feel there is or has been a problem with your purchase, please e-mail us and let us know what happened so we can try our best to correct the situation. We only know there is a problem when you contact us. Communication is very important - if one of our customer service representatives is not available please leave a message and we will get back to you. We take customer service very seriously. After your order, please let us know by e-mail how your order went.

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Exchange Rate:

You can always find out the exchange rate for any country to US currency just click here Currency Converter Exchange Rate

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***Read Testimonials, click here***

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***Click Here to see Shipping Prices***

USPS tracking link Track Ground and International packages CLICK HERE

For Rush Service and 2 day service you can track your package Click Here.