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Home > Check Out Problems and Cookie Settings

Having Problems with our check out page?

Please check your cookies to see if they have are enabled.

How to check:

"FOR FIREFOX"

At the top of your browser Click on Tools, Options or Internet Options, then Security. Make sure under cookies you have checked Accept Cookies From Sites and Accept Cookies From Third Party Cookies. Click OK.

"FOR INTERNET EXPLORER"

At the top of your browser Click on Tools, Options or Internet Options, then Security. Click Trusted Sites and make sure your security level is no higher then Medium. If this does not work Under Trusted Sites Click Sites and Add http://www.pierresilber.com. Click Apply and OK.

You might have to open a new browser once you have changed your Cookie Settings.

If this does not solve the problem
please send an e-mail to info@pierresilber.com with the subject line: PROBLEM WITH CHECK OUT PAGE

In order to troubleshoot random checkout issues,
we’ll need to reproduce the problem. Please reply with the following info:


1. Computer Type – PC or Mac
2. Browser Type – IE, FireFox
3. Browser Version
4. Product(s) being added
5. What happened? Error message?
6. Is shopper consistently able to reproduce the issue?