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HOW TO RETURN MERCHANDISE


We do not need a return form to complete your return. However, if you click on the image, you can save and print this form.

If you cannot print this return form please provide us with the following information.


** Order Number
** Your Name and/or persons name on charge card used.
** Date of your return
** Your Address
** City
** State
** Zip Code
** Country
** Phone Number where we can reach you if there is a problem
** E-Mail address where we can reach you if there is a problem
** Type of Charge Card
** Charge Card Number (We do not keep this information on file so we will need this information again.)
** CVV Code (3-4 digit number on the back of your credit card)
** Expiration Date for Credit Card

For an Exchange:

** Item(s) you are returning
** Item(s) you would like in exchange
** Please provide a short reason for return

For a Refund:

** Item(s) you are returning
** Please provide a short reason for return

WHERE TO SEND YOUR RETURNS



ATTN: PIERRE SILBER
RETURN DEPARTMENT
383 1st St, 2nd Floor,
Gilroy, CA 95020

* Please note - There are no refunds on costumes only exchanges or store credit.

* Please note - If you return an item for a refund it may take anywhere from 2-4 weeks to process your Credit.

Important Tips while shopping online.


* Watch out for companies that do not take back merchandise. Know how long you have to receive a refund or store credit.

* You should never have to pay a restocking fee. However, you will almost always be responsible for shipping charges. remember that shipping is outsourced and companies have to pay for shipping too.

* Make sure the website has an address and phone number where you can reach them. It might be a good idea to call or e-mail before ordering just to make sure they are for real.

* Remember that not all items are in stock at all times. Every company has back orders. The best websites will communicate with you and let you know about a back order in a timely mannor.

* Last, if you find a website that you enjoy and have had a good experiece with, let them know. If your experience was not as good as you expected, also let them know.